What Are Readers Like You Saying?

"Loved the book [Telephone Desk Reference]. It is amazing how many times I've wanted to throw the phone into the wall, but now I might be able to resolve the situation and intercept such violent temptations."

A. Jardine, NH

"Your telephone troubleshooting guide was very concise and to the point. The book can be read in one sitting but I feel most people will turn to the parts they need when the problems arise (just like in the windows for dummies books, etc.) I liked the illustrations and the war stories and the fact that it's short (not so intimidating) will be appreciated by most customers."

Judy Kaye
Freelance Writer

"Now that I've read this I won't be able to think of a telephone as just another black box2. No longer will I yell at telephone repair personnel with complete abandon. You have convinced me that there is more to know about telephone service than can be found in the yellow and white pages combined."

Nancy Weissman, NY

"I found this guide easy to read, informative and logically put together. I particularly enjoyed the "war stories." I kept reading other sections of the handbook looking for other more interesting anecdotes. Nicely done!"

Professor William H. Foster

"I found this book to be a great reference tool to keep handy near the phone. It includes various tests that you can try if your phone is not working. The language is user-friendly and anyone can use it to troubleshoot phone problems before they call their telephone company and end up losing a workday. I strongly recommend this book for every household and even as a quick reference for telephone technicians."

A reader from Brooklyn, NY

"I received your book a while back and have read it and scanned through it a few times. I have also mentioned it to friends that are in the 'biz' and out. The book is well written and in the non-technical language that the general public can understand. I think this is a book that should have been issued by the phone company ever since Alexander Graham Bell. This book should be made readily available to consumers, by the phone company… distributing them in all business offices, or inserted in the white/yellow pages delivered to telephone user's homes."

Tony Blackwood
Newbridge Networks