Book Reviews

The Beverly Copeland Report, Public Access Cable TV Show

"Finally, a book that answers the most common questions about telephones and telephone service. An essential reference book for both consumers and technicians, that is well written and easy to understand. Everyone should have a copy of this book." [Read More]

Beverly Copeland
Syndicated newspaper columnist and host

Communications Workers of America, Local 1101

"...I just finished reading your book and have one thing to say...it's about time! I hope that all customers and test personnel get a chance to read this."

Angel Feliciano
Vice President CWA-1101

TELEMANAGEMENT:
The Angus Report on Business Telecommunications in Canada

Worth Reading

Why are calls being cut off? What's causing the noise on the line? What causes those phantom rings?

C. Jonathan Lewis, a U.S. telephone technician, has written a genuinely useful 40-page booklet called The Telephone Trouble Shooting Desk Reference. It might have been titled "What to check before you call Repair, and what to tell them if you do call." It's a brief guide to dealing with common phone problems, written in plain English for non-techies who occasionally have to solve phone problems.

At US $4.50 a copy, it's a bargain, worth getting for every small office and branch. It may be less useful in large sites, particularly those in which many of the issues are specific to the type of PBX in use.

To order, visit the author's Web site: http://www.TelephoneTroubleshooting.com.

Reprinted, with permission
http://www.angustel.ca/